FAQ

1. What products do you sell?
We specialize in high-quality bikes and cycling accessories designed to make every ride smoother, safer, and more enjoyable.

2. Are your products authentic?
Yes, all products at Riderbikes are 100% genuine and sourced from trusted manufacturers and suppliers.

3. Do you offer free shipping?
Yes, we provide free shipping on all orders within the United States.

4. How long does shipping take?
Orders are processed within 1–2 business days, and delivery usually takes 3 to 6 business days after shipping.

5. What is your return policy?
We accept returns within 30 days of delivery. Free return shipping is included, with no restocking fees.

6. How do I initiate a return?
Simply contact us at phamhuumai56@gmail.com or call +1 301-529-0295. Our support team will provide instructions and a prepaid return label.

7. Can I exchange an item?
We don’t currently offer direct exchanges. Instead, you can return the original item for a refund and place a new order for the product you prefer.

8. How can I contact customer support?
You can reach us via email at phamhuumai56@gmail.com or by phone at +1 301-529-0295. We typically respond within 24–48 business hours (Monday–Friday).

9. How can I stay updated on new arrivals and offers?
Subscribe to our newsletter or follow Riderbikes on social media to be the first to know about new bikes, exclusive offers, and cycling tips.