Cannondale Synapse NEO 2 Electric Bike 2019
| Frame: | ALL-NEW Synapse NEO, SmartForm C1 Alloy, SAVE, Ai, flat mount brake, 142x12 thru-axle |
|---|---|
| Fork: | ALL-NEW Synapse NEO Disc, BallisTec Carbon, 1-1/8" to 1.5" tapered steerer, 55mm offset, flat mount, 12x100 thru axle |
| Crank: | Bosch Gen3 w/ custom Ai offset spider & FSA rings, 50/34 |
| Shifters: | Shimano 105 7020 hydro disc, 2x11 |
| Headset: | Integrated, 1-1/8 to 1.5", sealed angular contact bearings |
| Wheelset: | WTB ST i23 TCS 2.0, 28h front, 28h rear |
| Seatpost: | Cannondale SAVE Carbon, 25.4x350mm |
| Grips: | Cannondale Grip Bar Tape w/Gel, 3.5mm |
| Stem: | Cannondale C3, 3D Forged 6061 Alloy, 1-1/8", 31.8, 7° |
|---|---|
| Handlebars: | Cannondale C3, 6061 Alloy, Compact |
| Saddle: | Fabric Scoop Shallow Race, ti rails |
| Cassette: | Shimano Ultegra, 11-34, 11-speed |
| Brakes: | Shimano 105 7070 hydro disc, 160/160mm RT70 rotors |
| Tires: | WTB Exposure TCS, 700 x 32c, Distance + compound, tubeless ready |
| Battery: | Bosch PowerTube 500Wh |
| Drive Unit: | Bosch Active Line Plus 250W |
| Display: | Bosch Purion |
All bikes purchased through City Grounds MUST be assembled by a certified bike shop mechanic. If the bike is NOT built by a certified bike shop mechanic, any warranty will be VOID. We will request for an assembly receipt as proof of professional installation.
For all warranty claims, please contact our Warranty Team at warranty@citygrounds.com. So that we can help you in a timely manner, make sure to include the following:
- 1. Order Number (we will confirm date of purchase and determine if the item is still under the manufacturer’s warranty time limit)
- 2. Brief description of the claim
- 3. Photographs
- 4. If the item is a bike or frame, include the serial number
We evaluate all warranties case-by-case to determine the best course of action and get you serviced to the best of our ability!
Warranty does not apply to the following:
- • Any part of a product that has been installed, altered, repaired, or misused
- • Damage from unintended style of riding, abuse, neglect, accident, and racing
- • Normal wear and tear of any product (including but not limited to - saddles, grips, tires, tubes, cables, brake pads, chains)
- • Failure to provide regular maintenance of any product
Labor and shipping are the responsibility of the customer. We do not cover parts purchased and labor performed by another bike shop.
Note: Warranty is for original owner only.
Shipping & Returns
Shipping & Returns
At CapNova, we make shopping simple and reliable. Orders are processed within 1–2 business days and typically arrive within 3–6 business days in the United States.
We accept returns within 30 days of delivery. All returns are free, and there are no restocking fees. Items should be in their original condition with tags attached to be eligible for a refund.
If you receive a wrong or defective item, we will make it right at no extra cost. Our goal is to ensure your shopping experience is smooth, worry-free, and satisfying.
24/7 Support
24/7 Support
At CapNova, we’re here whenever you need us. Our support team is available 24/7 to answer questions, help with orders, and resolve any issues quickly. No matter the time or day, you can count on us for reliable assistance and a smooth shopping experience.
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